SHIPPING

How long will it take to receive my order?
Your order will be processed and shipped within 1-3 business days. Once dispatched, delivery times will depend on your location and the selected shipping method. You will receive a tracking confirmation via email to monitor your package.

Do you ship internationally?
We are pleased to offer international shipping to numerous countries worldwide. Shipping costs and delivery times vary depending on the destination. For detailed information, please proceed to checkout and enter your shipping address.

How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to monitor your shipment’s progress.

RETURNS & EXCHANGES

What is your return policy?
We offer a 14-day return policy from the date you receive your items. Products must be unworn, in their original condition, and include all original packaging and tags for a full refund or exchange.

How do I initiate a return or exchange?
To start a return or exchange, please visit our website and navigate to the Returns section. Follow the instructions to submit your request and generate a return label.

When will I receive my refund?
Refunds are processed promptly upon receipt and inspection of the returned items. Please allow additional time for the refund to be reflected in your original payment method.

PRODUCT & CARE

What materials are used in your products?
Our products are crafted from high-quality materials, including premium leathers and suedes. We are committed to responsible sourcing and providing detailed material descriptions for each item on our website.

How should I care for my products?
To preserve the quality of your items, we recommend using protective sprays and cleaning them with a soft, dry cloth. Specific care instructions are provided with each product.

ORDERS & PAYMENT

Which payment methods do you accept?
We accept all major credit cards, PayPal, and various other secure payment options. All transactions are encrypted for your security.

Can I modify or cancel my order?
We are able to modify or cancel an order only if the request is received before it has been processed for shipment. Please contact us immediately for assistance.

Will I receive a confirmation email?
Yes, a confirmation email will be sent to you immediately after your order is placed. If you do not see it, please check your spam or junk folder.

OTHER

Are your products ethically produced?
We are dedicated to ethical manufacturing practices and maintain long-term partnerships with our suppliers to ensure fair working conditions and high-quality craftsmanship.

Do you offer gift cards?
Gift cards are available for purchase on our website. They are delivered electronically and never expire.

How can I stay updated on new releases and promotions?
To receive updates on new collections and exclusive offers, we invite you to subscribe to our newsletter.