RETURNS & REFUNDS

We want you to be completely satisfied with your aeydeshoes.com purchase. If you are not happy with your order, we are happy to offer a return or exchange within 14 days of receipt of your shipment.

HOW TO RETURN AN ITEM

To initiate a return, please contact our customer service team. Once your return request is approved, you will receive a return label and further instructions. All return shipping costs are the responsibility of the customer. We recommend using a tracked and insured shipping service, as we cannot be held liable for lost or damaged return packages.

Returned items must be unworn, unwashed, and in their original condition with all tags attached and in the original packaging.

REFUNDS

Once we receive and inspect your returned item, we will process your refund within 10 business days. Please note that the refund will be issued to the original payment method used for the order. The time it takes for the refund to appear in your account may vary depending on your bank or credit card company.

Please note that shipping costs are non-refundable.

EXCHANGES

We are happy to exchange your item for a different size or color, subject to availability. To process an exchange, please follow the return procedure outlined above. Once we receive your returned item, we will ship the requested exchange item to you.

DAMAGED OR DEFECTIVE ITEMS

We carefully inspect every item before shipment. In the unlikely event that you receive a damaged or defective product, please contact us immediately. We will gladly assist you with a return, exchange, or refund.

SALE ITEMS

Sale items can be returned for store credit only.

INTERNATIONAL RETURNS

Customers returning items from outside the destination country are responsible for all customs duties, taxes, and additional shipping charges. These costs are non-refundable.

RETURN STATUS

For questions regarding the status of your return, please contact us.