Orders & Shipping

How long will it take to receive my order?

Delivery times depend on your location and the shipping method selected. Please allow additional processing time during new collection launches or promotional periods. Once your order has been dispatched, you will receive a confirmation email with tracking information.

Do you ship internationally?

We offer worldwide shipping. Shipping costs and delivery times vary by destination. All import duties or taxes are the responsibility of the recipient.

How can I track my order?

After your order is shipped, you will receive a tracking number via email. You can use this number on our website or the carrier’s site to check the status of your delivery.

What is your return policy?

We accept returns within 14 days of delivery. Items must be unworn, in their original packaging, and with all tags attached. Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.

Can I change or cancel my order?

If you need to make changes or cancel your order, please contact us as soon as possible. We are unable to modify orders once they have entered the shipping process.

What payment methods do you accept?

We accept all major credit cards, PayPal, and other select payment options. All transactions are secure and encrypted.

My order is damaged or incorrect. What should I do?

Please get in touch with us immediately if your order arrives damaged or if you received the wrong item. We will gladly assist you and resolve the issue as quickly as possible.

How do I know if my order is confirmed?

After placing your order, you will receive an order confirmation via email. If you do not see it in your inbox, please check your spam or junk folder.

For further assistance, visit aeydeshoes.com.